Items sold online (remotely by web, email or phone) can be returned to us for an exchange or refund within 14 days. The cancellation period will expire 14 days after the day on which the goods are delivered to the address provided by you at the time of purchase. This returns policy refers to online distance sales only.
If you wish to avail of this you must inform us in advance of your intension to return the item by emailing us on firstname.lastname@example.org or by telephone [+353 (0)91 745505]. We will then advise you of the steps required in order to return the item to us.
Items must be returned in the condition in which they were dispatched. We cannot accept returned jewellery that has been worn, unnecessarily handled and/or shows any signs of wear above what was visible at the time of sale.
Items returned must be sent in their original packaging with proof of purchase, paperwork and any certificate included. The replacement cost of laboratory certificates is considerable and will be deducted from the refund amount if the certificate is not returned with the item.
If a ring or any other piece has been customised, a restocking fee will apply. This is to cover the cost of the customisation, and more significantly the cost of returning the piece to its original pre customised state.
Refunds will be paid in the same method as used to purchase without undue delay, and not later than 14 days after the day we receive back from you the goods supplied.
The Antiques Room cannot be held responsible for pieces that do not make it back to us.
Additional Conditions for Non European Union customers;
-We cannot refund any import duties / charges paid by you in your jurisdiction when receiving the goods.
-Where applicable and charged by the Irish Tax Authorities any duties and/or taxes incurred as part of the returns process will be deducted from any refund given.
-We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. Due to fluctuations in exchange rates, PayPal or bank charges, an international refund may not be received to the exact amount paid. The Antiques Room refunds the total paid amount, however has no control over the amounts issued by PayPal and banks.
Any cost associated with the return of the goods will not be covered by The Antiques Room and must be borne by the purchaser.
Returns Policy for In-store Purchases
Items sold in our shop in 11 Woodquay Galway can be returned to us for an exchange or credit note if returned within 14 days from the date of purchase.
If a ring or any other piece has been customised, a restocking fee may apply. This is to cover the cost of the customisation, and more significantly the cost of returning the piece to its original pre customised state.
To view our full Terms and Conditions click here>>